Frequently Asked Questions

Frequently Asked Questions

GENERAL

Do I need WIFI to use your service?
It’s recommended to use our online services via WIFI specially DOC’s video call service, however 4G data connection and stable 3G data connection may be suitable for all other DOC’s online and offline services.
When you choose any of DOC’s online services, DOC system automatically checks of your internet connection before starting the service to ensure high quality service with low possibility of connection error.
Do you offer a services’ packages?
Is your service satisfaction guaranteed?
How much does your service cost?
Do you accept insurance?

Doctor's Home Visit

Can medical forms, such as work/school excuses, be filled out?
DOC’s doctor is able to provide simple forms such as work/school excuses or return to work/school documents according to his decision about your medical condition.
We are not able to provide more substantial documents such as disability or handicap or medical examination documents for driver's license, which require government approval.
We recommend discussing this request with a physician at the time of service.
Can your Physicians prescribe medication?
Can I choose a Doctor in my area?
How is a Doctor selected in DOC?
What happens if I go over 15 minutes visit?
What if I'm unhappy with my Doctor?

MY ACCOUNT

How can I reset my password?
If you need to reset your password, you may do so by using our password reset tool, using your account registered email or phone number.
How do I update/edit my personal information?

PAYMENTS & BILLING

What payment methods do you accept?
We accept all major credit cards, such as: VISA and MasterCard.
Also you can pay through Fawry Service and with Cash in some of the services.
What can I do if my credit card is rejected?
How can I get a refund?
Is my credit card information secure?

TROUBLESHOOTING

What mobile devices and/or operating systems do you support?
DOC works on most of smart phones devices.
DOC support both android and ios mobile system, just go to play store or apple store and download DOC easily.
My connection isn't very good. What can I do?
Your app isn't working for me. Please help!
Why can't I find your app in the app store?

USA

21 Cocasset Street #Suite 0, Foxboro, MA, US, 02035

+1-408-668-9690

contactus@globalhomedoc.us

EGYPT

Apt. 13, Tower 13, Green Towers, Smouha, Alexandria, EGYPT

+2-010-116-999-77

contacteg@globalhomedoc.us

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